Recotap Platform Privacy PolicyLast Updated Jun 29, 2019

We, at Recotap, (“Recotap,” “we,” “us,” or “our”), have created this privacy policy (“Platform Privacy Policy” or “Privacy Policy”) to inform you how our proprietary platform (the “Platform”) collects, uses, and processes information, on behalf of online marketers, website owners, and other businesses that use our services (collectively, our “Clients”), which is related to Client’s online users or customers (“End Users” or “you”).

We encourage Clients and End Users to read the Platform Privacy Policy carefully and use it to make informed decisions. Please note that this Platform Privacy Policy does not apply to each Client’s privacy practices and any processing of information, which may be made by the Client outside the scope of our Services (as defined below). If End Users wish to understand how the Client may use such information, they should review the applicable Client’s privacy policy.

In this Privacy Policy, you can read about:

Recotap’s Services

We sell to our Clients a license to use our SaaS solution which provides different features, which include the following: i) Automated Personalization, ii) Dynamic AB Testing, iii) a full set of features to help Clients optimize their website conversions and maximize revenues, iv) targeted and omnichannel Advertising directed to End Users, and v) a flexible data architecture to allow for powerful integrations with any enterprise system (collectively, the “Services”). We provide our Services under the sole direction of our Clients, when collecting and processing your information.

The Information we Collect

In the course of operating the Platform and providing our services, Recotap collects the following types of information from End Users:

If we combine Personal Information with Non-personal Information, the combined information shall be treated by us as Personal Information for as long as it remains combined.

Cookies and JavaScript Tags

We collect information using “cookie” technology, JavaScript tags and other technologies when End Users access the Websites.

Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect information and to enhance your experience using the Websites. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Websites may not function properly.

We also use JavaScript tags to trigger a sequence of events that includes viewing a firstparty cookie (or setting that cookie if it does not already exist) and to help us and our Clients tailor, analyze, manage, report, and optimize your experience on the Websites.

How we Collect End User Data

We collect End User data from events fired by JavaScript tags that either we or our Clients develop. These events are sent to app.recotap.com. If you interact with our Client outside of the Client's website the Client may also provide us with information about those interactions through other means, for example, if you make a purchase in a physical store location operated by the Client.

The following subdomains are also used by our Clients' websites but they will never collect information on our End Users or other persons:

How we Use End User’s Personal Information

We use and share Personal Information in the manners described in this Privacy Policy. In addition to the purposes listed above, we collect information, which may include your Personal Information, for the following purposes,

With whom we Share Personal information we Collect

We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.

We may share Personal Information with the following recipients: (i) our subsidiaries any of our parent companies, affiliates, joint ventures, or other companies under common control with us; (ii) the Client you interact with directly; (iii) subcontractors and other third party service providers, such as cloud computing service provides; (iv) auditors or advisers of our business processes; and (v) any potential purchasers or investors in Recotap.

We will not share without your consent your Personal Information except as required by law, such as to comply with a subpoena, court orders and regulations or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.

End Users’ Rights and Data Retention

We value our End Users privacy and control over their Personal Information. In cases where we are required under the applicable law, an End User may request that we will correct errors with regard to his Personal Information and allow him to receive certain details with regard to his Personal information. You can contact us at contact@recotap.com with “PRIVACY POLICY” in the subject line.

If you would like to opt-out of Recotap’s collection of information about you using cookies or JavaScript tags, please follow the instructions found on our Clients’ Websites. We will use commercially reasonable efforts to process such requests in a timely manner.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

We will retain the information we collect for as long as needed to provide our Services and to comply with our legal obligations.

How we Protect the Information

The security of your personal information is important to us. We take commercially reasonable steps to protect the information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the absolute security of our databases, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the Internet.

In addition, we perform an internal screening process to our subcontractors who may have access to your Personal Information prior to our engagement with them, and require such subcontractors to take all reasonable measures in order to safeguard your Personal Information.

If you have any questions about security on our Platform, you can contact us at contact@recotap.com with “PRIVACY POLICY” in the subject line.

Children’s Personal Information and COPAA

Recotap does not knowingly collect Personal Information from children in the EU who are under the age of sixteen (16) through the Platform. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without his/her consent, then he or she should contact us at contact@recotap.com. If we become aware that a child under the age of 16 has provided us with

Personal Information, we will delete such information from our files.

The Children’s Online Privacy Protection Act (“COPPA”) requires parental consent for collection of Personal Information from children younger than the age of 13 years old in the U.S. Recotap complies with COPAA and does not collect Personal Information of children, unless it is necessary to support the internal operations (as defined in 16 C.F.R. 312.2,) of Client’s Website. Please consult our Client’s websites to determine their compliance with COPPA. For tips on protecting children's privacy online, generally, please view the FTC's website at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html

Important Notices to Non-U.S. Residents/Privacy Shield Certification

Recotap complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Recotap has certified that it adheres to the Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view Recotap’s certification, please visit https://www.privacyshield.gov/US-Businesses.

However, it is important to note that the Platform and its servers are operated in the United States and elsewhere. If you are located outside of the United States, please be aware that any information will be transferred to, processed, and used in the United States and elsewhere. By using the Platform, you irrevocably and unconditionally consent to such transfer, processing, and use of the information in accordance with the EU-US Privacy Shield and this Platform Privacy Policy. Recotap accepts full accountability and responsibility for the protection of your Personal Information, according to the applicable privacy legislation and this Privacy Policy, during the course of these onward transfers to third parties.

In order to comply with the Privacy Shield framework, Recotap commits to the resolution of complaints about your privacy and our collection or use of your information.

If you have any questions regarding this Platform Privacy Policy, please contact us as described in the “How to Contact Us” section below. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns regarding your privacy question.

Corporate Transaction

We may share information which relates to End Users, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale) of Recotap. In this event, the acquiring company will assume the rights and obligations as described in this Privacy Policy.

Changes to this Privacy Policy

We may change this Platform Privacy Policy from time to time. By accessing or using the Websites after we make any such changes to this Platform Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the information is governed by the Platform Privacy Policy in effect at the time we collect the information. Please refer back to this Platform Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Platform Privacy Policy, please contact Recotap via e-mail at contact@recotap.com with “PRIVACY POLICY” in the subject line or mail at the following address:
Recotap
C/O Green Bubbles,
Hsr Layout,
Sector 6 - 560 102,
Bengaluru
India