How to develop ICP the right way

What is an Ideal Customer Profile (ICP)?

Suppose you’re using a dating app.

You add filters while searching for an Ideal Dating Profile (IDP).

You’ll have your preferences right?

  1. Age range
  2. Gender
  3. Location
  4. Interests
  5. Income level
  6. Education level

And then you add in details in these filters.

Once you have an ICP, you can target your marketing campaigns and attract more users like these (who are likely to be successful with your product - don’t try this on dating apps by the way)

Account-based marketing (ABM) is similar to online dating (not literally).

Instead of targeting individuals, you're targeting your groups of decision makers in companies.

But the same basic principles apply.

You need to create an ideal customer profile (ICP) that describes the types of companies that are most likely to benefit from your product or service.

Your Ideal Customer Profile might include things like:

  1. Industry
  2. Company size
  3. Location
  4. Revenue
  5. Number of employees
  6. Technology stack
  7. Pain points
  8. Goals

Ideally, you should look internally and find the customers that

  • Converted fast
  • Found a lot of value with your product or service
  • Refer you to other companies

These could be from a particular industry, size, geographic location or tech stack

Here’s a sample ICP template for a company that sells “cloud-based software” to businesses:

  1. Industry: Technology
  2. Company size: 100-1,000 employees
  3. Location: United States
  4. Revenue: $10 million-$100 million
  5. Number of employees: 100-1,000
  6. Technology stack: Salesforce, HubSpot, Marketo
  7. Pain points: Difficulty managing leads and sales pipeline, lack of visibility into customer data
  8. Goals: Increase sales, improve customer satisfaction

You know what’s the difference between generic marketing and account based marketing?

Demand Gen: “Let’s get SOME LEADS
ABM: “Let’s get THESE LEADS

Demand Generation revolves around gathering leads while ABM revolves around gathering specific leads.

By specific leads, I mean your Ideal Customers.

Why waste resources who are not going to benefit from your product.

It’s as good as selling refrigerators in Antarctica.

Does that mean Demand Generation is bad?

Listen to what Christina has to say about finding the right ICP:

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