Personalization in ABM: Finding the Sweet Spot
Everyone talks about personalization in ABM. But let's get real about what works and what doesn't.
We ended last week on a high
The latest session of ABM JAM happened

For those unaware, we occasionally host a mix of ABM experts from multiple verticals for a candid conversation about the industry (we call it ABM JAM)
This week we were joined by Sanat & Debjit from Ignite ABM and Vivek from Indegene
Of course Recotap’s own GTM team joined as well
Vivek kickstarted a cricket analogy that remained the theme throughout
He said
ABM = Test Match
Demand Gen = T20

Don’t see how?
In T20, the only objective is to hit as many boundaries as possible
Similarly, demand gen is all about capturing maximum number of leads
Let’s get even deeper into this analogy
(Non-cricketing fans, bear with me. You’ll at least understand cricket a bit better because of this newsletter right? 😉)
When you’re doing ABM, you already have the identified TAL
This means you can strategize according to prospect.
Research the particular account, figure out which channels and types of messaging work best for them
Much like a test cricket batsman taking his time figuring out the pitch, and analyzing the bowlers before deciding on how to play their spells
Demand gen doesn’t have the time for deep work.
Forget figuring out kinds of accounts, it's all about bashing each prospect for a boundary (reply) regardless of conditions and bowlers.
Demand gen doesn’t allow you to customize messaging, understand pain points or optimize channels
But obviously this doesn’t mean one is better than the other.
Like we always say, Demand Gen and ABM indubitably complement each other
You need the leads from demand gen to understand & generate accounts list for ABM
Likewise, we need the pulsating entertainment of T20 and the strategic art of Test cricket to complete cricket as a sport of multitudes
But this could raise the question of whether you’re a Dravid (ABM specialist) or a Yousuf Pathan (Demand Gen expert)

Or perhaps you’re like our idol Sachin. An all-rounder
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Everyone talks about personalization in ABM. But let's get real about what works and what doesn't.
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